Privacy Policy, Refunds and Cancellations
Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the website and all related sites, applications, services and tools regardless of how you access or use them.

You accept this Privacy Policy when you sign up for, access, or use our services, products, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “AEESoCal Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website.

Customer Information

When joining one of our programs or services we provide on our website, or enrolling in our emailing list, we need to collect certain information about you in order to provide the specific service that you have requested. We make every reasonable effort to protect this information on your behalf. By using this site, you are agreeing to the privacy policies listed herein. If you do not agree with the policies listed, do not use this website. You should assume everything on this website is copyrighted unless expressly noted and may not be used except with written consent from AEESoCal. You may use material within this site for non-commercial activities. AEESoCal attempts to maintain accurate and up to date information, however, AEESoCal will not be held liable for any omissions or errors found within. Your use of this site is at your own risk. AEESoCal may at any time modify these disclaimers, usage and any policies and/or procedures and your continued use of this site will be determined by the disclaimers, usage and any policies and/or procedures active at the time of your use.

Credit Card/SSL Policy

If you are asked for your credit card information, this information will first be passed through a Secure Sockets Layer (SSL) before being sent over the Internet. The SSL first scrambles the data that is to be sent and then sends it to the correct receiver. Once this receiver accepts the data, it then validates the sender and unscrambles the data.

How we collect information about you

When you visit the website or use AEESoCal Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site. When you visit the website or use AEESoCal Services, we also collect information about your transactions and your activities.

In addition, if you use AEESoCal Services, we may collect the following types of information:

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook and Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your AEESoCal account and authorizing AEESoCal to have access to this information, you agree that AEESoCal may collect, store and use this information in accordance with this Privacy Policy.

In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or AEESoCal Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with members of the Southern California Chapter of the Association of Energy Engineers.

How we use Cookies

When you access our website or use AEESoCal Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to: recognize you as a customer; customize AEESoCal Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and AEESoCal Services.

We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire.

We encode our Cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and AEESoCal Services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

You may encounter AEESoCal Cookies on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own Cookies that are not subject to our control and the AEESoCal Privacy Policy does not cover their use.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We store and process your personal information on our computers in the US. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:


We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize AEESoCal Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by calling our offices at (877) 483-6642 or by following the directions that may be provided within the communication or advertisement.

How we share personal information with other parties

We may share your personal information with:

AEESoCal will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

How you can restrict AEESoCal from sharing your personal information

AEESoCal maintains your preferences for use and sharing of information, including how we contact you. Some federal and state laws allow you to restrict the sharing of your personal information in certain instances. AEESoCal does not share your personal information with third parties for their marketing purposes unless you have given your explicit consent.

Refunds and cancellations

You may cancel your reservations for any event that you have signed up for 48 hours prior to the event and receive a full refund. Cancellations received less than 48 yours prior to the event are subject to policies established by the facility where the event will be held. In certain cases, AEESoCal is required to pay cancellation fees for food service, event setup and other third party charges that will be passed on to the registrant. However, in no case will there by charges greater than that actually paid when the reservation was made.

Exhibitors and Event Sponsors: No refunds will be given for any cancellation within 45 days of an event. Annual Conference Exhibitors and Event Sponsors agree to the Exhibitor Agreement (Contract, Rules, and Regulations) for event display space as part of their acceptance of these Policies upon registration or payment for the event.

How you can contact us about privacy questions, refunds, cancellations or any other issue

If you have questions or concerns regarding this policy, you should contact in writing at AEESoCal, Attn: Privacy Department, P.O. Box3089, Huntington Beach, CA 92605. The 24 hour toll free telephone number is (877-483-6642. Our federal tax identification number is 91-1954727. Our email address is